Skip to main content
ExLibris
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Arc cannot connect to server

    Description

    Error message: The IBM Cognos gateway is unable to connect to the IBM Cognos BI server. The server may be unavailable or the gateway may not be correctly configured.
    Try again or contact your administrator

    Resolution

     

    Under /exlibris/crn/arc4_1/c10/configuration, there is file "cogstartup.lock"

    Please remove this file and restart ARC again:
    $arce_root/arc_shutdown (wait until completed)
    $arce_root/arc_startup

     

    Additional Information

    Please see also and explanation on IBM site: http://www-01.ibm.com/support/docvie...id=swg21340141