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    • Aleph
    Ex Libris Knowledge Center

    Can't connect to items in GUI; "Cannot run program"; GUI Version: <blank>

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    • Article Type: General
    • Product: Aleph
    • Product Version: 21

    Problem Symptoms:
    *Cataloging shuts down when trying to move from a bib or HOLD record to items.
    *Circulation error messages when trying to 'Push to Items":
    "Cannot run program C:\AL500v21\catalog\bin\catalog.exe"
    "Items application currently not running."
    *In Cataloging, clicking on Help --> About at the top, shows GUI Version: <blank>

    Cause:
    .\catalog\bin\catalog.exe file different from other staff PCs

    Resolution:
    1. Save .\catalog\bin\catalog.exe file as catalog.exe.save
    2. Open the Circulation module and click on 'ALEPH' in upper left, then 'Version Check'
    3. Click on 'Update All'.

    Category: Cataloging (500)

    Subject: Items (500)

    • Article last edited: 10/8/2013