Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Aleph

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Aleph
    3. Knowledge Articles
    4. Can't return items with holds on them (at a particular pc)

    Can't return items with holds on them (at a particular pc)

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    No headers
    • Article Type: General
    • Product: Aleph
    • Product Version: 20

    Description:
    Items which do not have holds on them check-in OK, but when we return an item which *does* have a hold on it, an 'Item Return' pop-up box appears which says "Item is on hold". If you click OK, the message goes away but nothing happens -- and the item is not returned.

    The print configuration is set to Normal printing, and the default printer for this machine is the receipt printer attached to it. I've sent a test print to the receipt printer and it works properly.

    Resolution:
    [From site:]

    I somehow managed to fix the problem. I *think* the solution lay in the fact that my DEVICE-01 configuration (in alephcom.ini) was slightly off, which caused a problem when the client tried to send a hold slip to the printer but could not find it.

    I added the correct DEVICE-01 and the hold slip finally printed as expected.


    • Article last edited: 10/8/2013
    View article in the Exlibris Knowledge Center
    1. Back to top
      • Can't retrieve records by OCLC number after 9-digit switch-over
      • Can't save an order - ERM ID error
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Language
      English
      Product
      Aleph
    2. Tags
      1. 20
      2. contype:kba
      3. Prod:Aleph
      4. Type:General
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved