Cognos error when running arc_startup

• Article Type: General
• Product: Aleph
• Product Version: 19.01

Description:
Checking LDAP server...
slapd-ram9 already started
Restarting apache...
httpd not running, trying to start
httpd not running, trying to start
Checking Oracle ...
OK
Starting Cognos...
Using /exlibris/crn/arc2_1/product/local/java/bin/java
13/05/2010,22:06:58,Err,CFG-ERR-0106 Cognos Configuration did not receive a response from the Cognos 8 service in the time allotted.
Check that Cognos 8 service is available and properly configured.

Resolution:
1) Run shutdown, kill any processes that didn't shutdown (that should have) and then run startup
OR
2) Reboot virtual server