• Article Type: General
• Product: Aleph
• Product Version: 21

Problem Symptoms:
- GUI: Failed to read reply when accessing loan information from the patron account
- PC Server log $LOGDIR/pc_server_699n.log has the following error:

Execution error : file '/exlibris/aleph/a20_n/aleph/exe/get_error_line_m.gnt'
error code: 114, pc=0,

Cause:
path to utf_files exceed the limit of allowed 100 characters

Resolution:
$alephe_root/aleph_start has the following definition:

setenv aleph_utf $TMPDIR

This results in a path /exlibris/aleph/a20_n/tmp/

1. Correct to a shorter path, e.g. /tmp instead

setenv aleph_utf /tmp

Note: make sure, that the new directory has write permissions for user aleph

2. Restart all application servers (PC server, WWW server etc.)

Category: System Management (500) - ALEPH

Subject: Server Tables (500) - ALEPH

• Article last edited: 3/13/2014