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    GUI Acquisitions error: "Invalid Vendor Code" during order operation

    • Article Type: General
    • Product: Aleph
    • Product Version: 20, 21, 22, 23

    Our acquisition department has been having problems creating/updating orders. The problem just started today.

    When an order is created or cancelled (or some similar operations are performed), with a vendor code (either previously assigned for an order to be cancelled or newly assigned for an order being created), we get the message "Invalid vendor code".

    For changing a vendor code for an existing order, we have discovered that it will eventually work if the "Update" button is clicked a number of times.

    Restarting the pc server corrected the problem in this case -- and has corrected it in several previous cases as well. (We have, therefore, been unable to diagnose the cause of the problem.)

    A version 22 site also reported this problem.  In that case the site reported:  "The problem went away after we restarted the pc_server a second time (an hour later). 

    • Article last edited: 22-Mar-2018