• Article Type: General
• Product: Aleph
• Product Version: 20, 21, 22, 23

Description:
Our acquisition department has been having problems creating/updating orders. The problem just started today.

When an order is created or cancelled (or some similar operations are performed), with a vendor code (either previously assigned for an order to be cancelled or newly assigned for an order being created), we get the message "Invalid vendor code".

For changing a vendor code for an existing order, we have discovered that it will eventually work if the "Update" button is clicked a number of times.

Resolution:
Restarting the pc server corrected the problem in this case -- and has corrected it in several previous cases as well. (We have, therefore, been unable to diagnose the cause of the problem.)

This problem was also reported occasionally by sites running Aleph version 22. In all cases a pc server restart seems to solve the issue.

• Article last edited: 19-Dec-2018