GUI timeout looking at cash/item history records; cash-03 Segmentation fault
- Product: Aleph
- Product Version: 20, 21, 22, 23
- Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care
Description
1. One of our staff members is trying to waive fines for a couple of patrons, based off a report she ran. When she looks up the patron in question, the list of cash owed times out and does not display.
2. cash-03 ("Payments Received Report") gets the following error messages:
Execution error : file ''
error code: 114, pc=0, call=1, seg=0
114 Attempt to access item beyond bounds of memory (Signal 11)
Segmentation fault (core dumped)
Resolution
The field Z30-IP-LAST-RETURN-V6 was mistakenly filled with "*". In the item history field Z30H-IP-LAST-RETURN-V6, it became a junk character, causing a GUI crash.
Updating the Z30-IP-LAST-RETURN-V6 and Z30H-IP-LAST-RETURN-V6 fields to null solved the problem.
The GUI timeout could also be due to there being a very large number of z31 (cash) records for this particular patron.
- Article last edited: 04-Oct-2016