Description

1. One of our staff members is trying to waive fines for a couple of patrons, based off a report she ran. When she looks up the patron in question, the list of cash owed times out and does not display.

2. cash-03 ("Payments Received Report") gets the following error messages: 
Execution error : file '' 
error code: 114, pc=0, call=1, seg=0 
114 Attempt to access item beyond bounds of memory (Signal 11) 
Segmentation fault (core dumped) 

Resolution

The field Z30-IP-LAST-RETURN-V6 was mistakenly filled with "*". In the item history field Z30H-IP-LAST-RETURN-V6, it became a junk character, causing a GUI crash. 
Updating the Z30-IP-LAST-RETURN-V6 and Z30H-IP-LAST-RETURN-V6 fields to null solved the problem. 

The GUI timeout could also be due to there being a very large number of z31 (cash) records for this particular patron.

• Article last edited: 04-Oct-2016