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    4. Hold Request not created in OPAC despite the confirmation message

    Hold Request not created in OPAC despite the confirmation message

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    • Product: Aleph
    • Product Version: 20, 21, 22, 23
    • Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

     

    Problem Symptoms: 
    Hold Request submitted in OPAC receives the confirmation message, but no z37 created in the system. 

    Cause: 
    Mandatory Upgrade Express implementation note not performed 

    Resolution: 
    Implement mandatory UE change for Hold Request Confirmation Page (and New Photocopy Request Confirmation Page).

     

    Additional Information    
    Upgrade Express 20.01 to 21.01 User Guide, section "OPAC Implementation Notes" and "Aleph 21 Release Notes" page 108
     


    • Article last edited: 15-May-2016
    View article in the Exlibris Knowledge Center
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      • Hold request link not always appearing in OPAC when it should
      • Hold request notices not generated.
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