Hold request letter prints, but Hold Letter will not E-mail

• Product: Aleph
• Product Version: 20, 21, 22, 23
• Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

Description:
Hold Request Slip printing/emailing

Currently we e-mail patron notices whenever possible. E-mails are working fine when it comes to loan receipts, return receipts, overdue notices, and etc.

We are having a problem when a book on hold is being returned. Aleph GUI will print a Hold Slip, yet it will not e-mail the Hold Letter.

Earlier I was getting both hold slips and hold letters being e-mailed, yet double e-mails (ie both notices) to a patron is not what we wanted.

I have tried a variety of settings, including those recommended in article "Preventing hold-request slip printing" (KB 8192-1352).

It says:

On the GUI PC, I have the following in \Alephcom\tab\print.ini:

!---------------------------------------+--+-+-+------------+----------+--

FullPrintout 00 Y M full.prn
ItemLabelPrint 20 N P itemlbl.prn
CompletedVolumsPrint 00 Y P comp_vol.prn
circrec01 00 N P 
email 00 N M 

On the GUI PC, I have the following in \Circ\tab\print.ini:

!---------------------------------------+--+-+-+------------+----------+-
!LoanReceipt                             00 N M loanrcpt.prn DEVICE-02
LoanReceipt                              00 N M loanrcpt.prn
PhotoWait                                00 N P photowt.prn
PhotoSlip                                00 N P photoslp.prn
PhotoLetter                              00 N P photoltr.prn
ReturnReceipt                            00 N M retrcpt.prn 
ReturnPhoto                              00 N P retphoto.prn 
ReturnHold01                             00 N B rethold1.prn email circrec01 
ReturnHold02                             00 N P rethold.prn 
ReturnHold03                             00 N P rethold.prn 
ReturnHold04                             00 N P rethold.prn 

I have a global.trn, 'hold-request-letter-01.trn', and a 'plain-hold-request-letter-01.trn' with the entry:

!Tag                                 Type       S Parameters
!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!-!!!!!!!!!!-!-!!!!!!!!!!!!!!!!!!!!->
form-print-method                    EMAIL      S

My test patrons have valid e-mail addresses. When I test the above I am getting emails for the loan 
receipts and returns. I am getting print outs of the hold slips. However, I get no e-mails for the Hold Letter.

Resolution:
[From site:] This is what worked in the end:

ReturnHold01                             00 N B rethold.prn  email DEVICE-02 

This gives you one document printed and only one document e-mailed, both are the Hold slip.

So, in Bib library / form_eng/ I used the following:

cp plain-hold-request-letter-01.xsl plain-hold-request-slip.xsl

This means the hold-request-slip.xsl and plain-hold-request-slip.xsl will be very different, yet the staff and the patron both get what they need.

• Article last edited: 12-Mar-2016