• Product: Aleph
• Product Version: 20, 21, 22, 23
• Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

Problem Symptoms:
In Primo,

1. Locations do not expand in Locations tab (no items)
2. My Account gives error in Request and Fines:
We're sorry but unrecoverable problem was detected trying to call the ILS system. Try again later. 

Cause:
Apache / Jboss problems in Aleph

Resolution:
On aleph server:
1. Restart apache:
- dlib usm01 
- util /w / 3 / 6
2. Restart jboss:
On Linux: ps -ef | grep jboss
On Sun: ps -ef | grep aXX_X | grep -i java
kill [the process number/s shown]
- when all have been killed:
cd $aleph_dev/ng/aleph/home/system/bin
bash jboss_startup.sh

• Article last edited: 26-Jun-2016