Skip to main content
Ex Libris Knowledge Center

Password not verified on connectable..User name does not exist" for certain login's

  • Article Type: General
  • Product: Aleph
  • Product Version: 18.01

Description:
When entering jjgoolsby/ppppp username/pw, we get the message 'Password not verified on connectable hosts' and "User name does not exist", why? (Other login's work OK.)

He *does* have an active z66 record in the $pw_library.

Resolution:
The error message was because jjgoolsby was proxied to jjdarling, while jjdarling was proxied to darling.

Once jjgoolsby was proxied directly to darling, it worked.

NOTE: If the problem is seen on *all* logins, consult Article 000040359 ( https://exlibrisgroup--c.na26.visual.force.com/apex/VF_ArticleView?id=kA3320000004Lwc&srKp=ka3&srPos=0 ).


  • Article last edited: 3/23/2015