Password not verified on connectable hosts; "License expired"

• Article Type: General
• Product: Aleph
• Product Version: 20

Problem Symptoms:
?€¢ When logging into the GUI Client the message "Password not verified on connectable hosts" displays and access is denied
?€¢ The remote server is accessible but the Web OPAC is down and displays as a blank page
?€¢ The message "license_check [err]: License expired on yyyymmdd?€? appears in both the www_server.log and pc_server.log

Cause:
EXPIRATION-DATE parameters have been exceeded in alephe/tab/license and alephe/tab/license.www_x.

Resolution:
1. In alephe/tab, verify that the EXPIRATION-DATE parameters of the current license and license.www_x files have been exceeded
2. Contact Ex Libris Support and request the generation of new license files