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    RTA display problem, error message "communication error with the ILS"

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    • Article Type: General
    • Product: Aleph

    Problem Symptoms:
    for some record RTA is not displayed correctly but shows only error message "communication error with the ILS".

    Cause:
    Aleph configuration

    Resolution:
    This is an Aleph problem. Please add your sub-libraries to xxx50/tab/tab_item_list_order, e.g.:
    BMAI
    BPHY
    BAME

    This table describes the order of the results sorting according to sub-libraries.

    Additional Information

    The problem will be fixed but until the fix will be provided please use the above described workaround.

    Category: Interoperability (500) - ALEPH

    Subject: (500) - ALEPH

    • Article last edited: 9/23/2014