• Article Type: General
• Product: Aleph
• Product Version: 18.01

Description:
We would like to send some of our orders by email. We folllowed the setup requirements in the Documentation and were unsuccessful. So, we searched the Knowledge Base and found KB #8192-6999. We made all of these changes and continue to get an error message of:

AlephEmail Error: Unable to connect to server

I rechecked the ALEPHCOM.INI and the settings are:
[Mail]
MailServer=smtp.library.nd.edu
FromAddress=Hesburgh.Library.Circulation@nd.edu
MailerName=University Libraries
Charset=windows-1255
CharsetBody=windows-1252
PlainAttachment=Y
Charset=windows-1255
CharsetBody=windows-1252

This works because this is what we use to send out our Circ Notices. Granted it isn't the Acquisitions email address, but for testing purposes it works.

The Acquisitions/tab/Print.ini is

OrderLetter 00 Y M orderltr.prn
OrderInfo 00 Y P orderinf.prn
ArrivalSlip 00 Y P arrslip.prn
ClaimLetter 08 N B claimltr.prn
OrderDelete 00 N M holdltr.prn
OrderDeleteMulti 00 Y M holdltr.prn
OrderCancel 00 N M ordrcncl.prn
BudgetInfo 00 N P budgtinf.prn
Transactions 00 N P trnsactn.prn
CopyInfo 00 N P copyinfo.prn
ItemArrival 00 N P item_arr.prn
ItemLabel 00 N P item_lbl.prn
RoutReturn 00 N M rout_rtn.prn
RoutList 00 Y M rout_lst.prn
InvGenInv 00 Y P invgeninv.prn
ArrivalMessage 00 Y P arrmsg.prn

What do you suggest?

Resolution:
The problem was caused by the Virus Scanner. We put it in an exception table and the emails are being sent properly. This is no longer a problem.

• Article last edited: 10/8/2013