• Article Type: General
• Product: Aleph
• Product Version: 21

Problem Symptoms:
After upgrading to version 22, in doing "2. Download latest SP", the Service Pack utility shows "ver20_sp" as the user and "/exlibris/aleph/a20_1/alephm/scratch/sp" directory when this is a v22 instance.
[Note: though the user and directory shown would be different, the same could apply to an upgrade to *any* version.]

Cause:
"Prepare/Update Environment" not performed.

Resolution:
Select (Prepare/Update Environment) ->
2. FTP settings -- and when it prompts you for "FTP user for SP download", change it to ver22sp [or the correct value for your version]
then, select:
"3. SP Download directory" from the util sp menu.
And paste in "/exlibris/aleph/a22_1/alephm/scratch/sp", press Enter,
and re-run the "2. Download latest SP" step.

Category: Installations & Upgrades

Subject: Service Packs

• Article last edited: 6/10/2014