• Product: Aleph
• Product Version: 20, 21, 22, 23
• Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

Problem Symptoms:
After making table changes to support NCIP operation and restarting the ncip_server, the changes are not being reflected in NCIP functionality.

Cause:
The NCIP protocol allows for multiple transport methods ג€“ HTTP, HTTPS, or direct connect over TCP/IP. When using direct connect over TCP/IP, then the ncip_server handles messaging. But if the external partner is using HTTP or HTTPS to send NCIP messages, these are being handled by the Aleph www_server. In this case, the www_server needs to be restarted in order to utilize table changes.

Resolution:
Restart the www_server.

• Article last edited: 28-Feb-2016