Skip to main content
ExLibris

Knowledge Assistant

BETA
  • Subscribe by RSS
  • Back
    Aleph

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Aleph
    3. Knowledge Articles
    4. User account is blocked by the system"

    User account is blocked by the system"

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    No headers
    • Article Type: General
    • Product: Aleph
    • Product Version: 20

    Description:
    The MASTER account seems mysteriously blocked, despite the fact that Z66_BLOCK = 'N' and the password is entered correctly. The account is not expired (I've set the date to 3/21/2099). Yet when users try to login to that account, a dialog appears stating "User account is blocked by the system" and another dialog, "Password not verified on connectable hosts."

    We've noticed this behavior with other, non-administrative accounts in the past. With those accounts, toggling the block flag to Y then back to N seems to have resolved the issue, but this time, the account remains "blocked."

    Resolution:
    [From site:]

    We were able to solve the problem by changing the password on the account, then resetting it back to what the password should be (which I won't divulge now, since it's a moot point). But we have noticed this behavior before on both staging and production servers where an account, even though it was created properly, needs its password changed before someone can login to that account.

    For now we'll consider this a closed issue, but I'll refer back to this ticket if the problem comes up again.


    • Article last edited: 10/8/2013
    View article in the Exlibris Knowledge Center
    1. Back to top
      • User ABC01 lacks CREATE SESSION privilege; logon denied
      • User And Password Do Not Match The Library Specified
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Language
      English
      Product
      Aleph
    2. Tags
      1. 20
      2. contype:kba
      3. Prod:Aleph
      4. Type:General
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved