• Article Type: General
• Product: Aleph
• Product Version: 20

Description:
You see these messages in the www_server log:

license_check: No match for IP address 012.152.231.178
License Error, Exiting

Resolution:
This indicates that the "IP-ADDRESS" line in the $alephe_tab/license file doesn't match this server.

This can happen when the license is copied from one server to another. Each server needs its own license.

In some cases the license file may need to have both an "external" and an "internal" ip address. The solution is to include *both* in the license file. If this is the case, send us the existing license, identifying each needed ip address as external or internal.

• Article last edited: 10/8/2013