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    Web OPAC timing out or retrieving zero results

    • Article Type: General
    • Product: Aleph
    • Product Version: 16.02

    Web searches (both Words and Browse) for our xxx01 library on our test are extremely slow.
    Most searches time out -- and the few that do not time out retrieve zero results.
    The www_server log does not have any errors.
    Searches in USM01 are OK.

    The z61 ALEPH profile had z61_denied_command_1 "alldocuments not (wst=suppressed)". The effect of this is to say that alldocuments except suppressed are denied.
    It seems that this may have worked in earlier versions, but in v16.02 the "alldocuments not" needs to be done in tab_base.
    I have added this as section 2a in the "Diagnosing Index Problems" document:
    "Do all Web xxx01 indexes have the problem, but the USM01 www doesn't?
    If yes, check the Z61 denied_library and denied_command fields for the ALEPH profile."

    Additional Information

    Web, searches

    • Article last edited: 10/8/2013