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    Where to change message for patron expiration date on Title Requests

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    • Article Type: General
    • Product: Aleph
    • Product Version: 18.01

    Description:
    When a patron with expired dates in their borrower record (z305_expiry_date) places a title level hold in the web opac the message is:

    Unable to create title level request. No items associated with record.
    Unable to process title level request - the selected record has no requestable items.

    This is very misleading.

    Resolution:
    The program producing the "Unable to create title level request. No items associated with record." message is ./www_f/www_f_title_request_exec, which invokes the ./error_eng/www_f_heading message 9854.

    I changed the text of this message to:

    9854 L Unable to create title level request. No items for record or *patron ID expired*.

    And I changed the title-request-no-items-abc01 text to:

    Unable to process title level request - the selected record has no requestable items; patron ID may be expired

    You may want to make further changes.

    • Article last edited: 10/8/2013