• Article Type: General
• Product: Aleph
• Product Version: 18.01

Description:
When a patron with expired dates in their borrower record (z305_expiry_date) places a title level hold in the web opac the message is:

Unable to create title level request. No items associated with record.
Unable to process title level request - the selected record has no requestable items.

This is very misleading.

Resolution:
The program producing the "Unable to create title level request. No items associated with record." message is ./www_f/www_f_title_request_exec, which invokes the ./error_eng/www_f_heading message 9854.

I changed the text of this message to:

9854 L Unable to create title level request. No items for record or *patron ID expired*.

And I changed the title-request-no-items-abc01 text to:

Unable to process title level request - the selected record has no requestable items; patron ID may be expired

You may want to make further changes.

• Article last edited: 10/8/2013