can't get host by address or by nameError: remote service - call_pc_server status 000005004

Description

Error message during browse when searching in a remote library. 

BUF-SCAN-NO-LINES............000000018 
BUF-SCAN-NO-PREV.............000000002 
BUF-SCAN-NO-NEXT.............000000016 
BUF-SCAN-REQUEST-CODE........PPE 
BUF-SCAN-REQUEST-START.......klee, alexis 
BUF-SCAN-REQUEST-INCLUDE..... 
BUF-SCAN-REQUEST-DIRECT...... 
BUF-SCAN-REQUEST-ALPHA.......L 
BUF-SCAN-TYPE................ACC 
can't get host by address or by nameError: remote service - call_pc_server status 000005004 
can't get host by address or by nameError: remote service - call_pc_server status 000005004 

In addition the response time is very bad.

Resolution

Please check in $alephe_tab/tab_io_remote whether the remote server is added as name or IP address. It might be that it has to be the IP address. 

You can check with the following command:

aleph@nnnnn03(a20_1) XXX01> echo | telnet servername.de 6981 
telnet: servernamede: Temporary failure in name resolution 
servername.de: Host name lookup failure 

In above case the server could not reached by name. When you doing the same with IP address you get a proper response

aleph@nnnnn(a20_1) XXX01> echo | telnet 193.00.000.000 6981 
Trying 193.00.000.000... 
Connected to 193.00.000.000. 
Escape character is '^]'. 
Connection closed by foreign host. 

• Article last edited: 31-May-2016