manage-01 is stalled; "unable to CONNECT to ORACLE after 3 attempts"

• Article Type: General
• Product: Aleph
• Product Version: 20

Problem Symptoms:
1. manage-01 ("Rebuild Word Index") is stalled
2. messages such as "unable to CONNECT to ORACLE after 3 attempts" and the others shown in Additional Information, below, appear in the log
3. the $alephe_scratch p_manage_01.nnnnn log may have the following error: "ORA-28000: the account is locked"

Cause:
Previous run of p_manage_01 not canceled properly; xxx01 oracle user locked.

Resolution:
1. If the log has the "ORA-28000: the account is locked" message, perform the SQL described in document attached to Article 7570 ("How to identify a locked Oracle user and unlock it").
a. If xxx01 is one of the locked accounts, use the "alter user" SQL to unlock it
b. If CTXSYS is one of the locked accounts, use the "alter user" SQL to unlock it

2. Kill any aleph_load and p_file_11 processes seen in util c/1

3. Do "ps -ef |grep manage_01" and kill any processes found (except the grep itself)

4. Do util c/1 to confirm that no manage-01 processes are running

5. Unlock the xxx01 library with util c/6

6. Resubmit the manage-01 job