• Article Type: General
• Product: Aleph
• Product Version: 18.01

Description:
Our p_adam_05 service runs properly when it’s started from the server command line.
When we try to run it from the GUI, it doesn't work and we see in the log:
get_url.pl: Can’t fetch file headers

Trying to index an individual PDF item from the Indexing button in the GUI also fails. The error window contains:
Remote Service Error (c0221 index 20)
URL support is not yet implemented

Resolution:
Indexing external objects, accessed via URL, requires that the file's extension appear in tab_z403_extension.eng with col. 8 = “gen”. The “gen” for PDF files in tab_z403_extension.eng was missing. Although customer is working with the German interface, it is the "eng" version of the file that was the problem.

After adding “gen” and restarting the PC server, indexing worked from the GUI.

$alephe_tab/tab_z403_extension.lng
This is the default setup for HTML files:
html html f-tn-link.jpg
In order to be able to index HTML files, this needs to be:
html html f-tn-link.jpg gen


This issue is still open and was escalated to Second line support for further analysis <2012-02-19 01:00:01>.
This issue is still open and was escalated to Development for further investigation <2012-07-22 01:00:04>.

• Article last edited: 10/8/2013