Scenario:

A user was charged for a Lost Item and paid the fine.

They then found the item, returned it to the library, and a credit was added to their balance.

The library issues a check, and wants to waive the credit.

Answer:

Before waiving the Credit, check that Alma is configured to allow the waiving of a Credit.

Go to: Alma Configuration > User Management > Fines/Fees Behavior

Set ‘Waiveable’ to ‘True’: