Analytics Evidence RQSA1 - Expired Patron Physical Item Requests Not Mapped Correctly

Expired patron physical item requests are not mapped correctly from Alma to Analytics.

For example, the number of expired patron physical item requests in Alma is always >1 at Boston College and yet the number of expired patron physical item requests in Alma Analytics is always zero.

There are statuses in Analytics called ‘Rejected’ and ‘Rejected by Library’ but these are not statuses in Alma so it’s impossible to determine where this information is mapped from.

status: open
priority: high
subject area: fulfillment; physical items; requests

Use Case:

Users want to be able to determine how many patron physical item requests expire in Alma before users come to pick up the hold.

From the IGeLU-ELUNA Analytics Working Group, Analytics Evidence Document

Please send questions or comments to the Analytics Working Group Listserv