Customer contribution tips from Ex Libris

• Know the limits on size
• Don't duplicate
• PUBLIC in Google - nothing too personal
• Numbered vs bulleted lists 
• and much more

More Suggestions

Single-issue only - cover only 1 topic

WYSIWYG editor has Source button

• can copy/paste from other WYSIWYG editor
• can save standard format (such as email), then copy/paste

Consistent terminology helps, for example, in action descriptions:

• Dialog boxes and windows open, they do not appear or display
• Dialog boxes and windows close, they are not dismissed, cancelled or x’ed out
• Click a button in a dialog box, do not hit, select or press 
• Press a keyboard key, do not hit, type or depress it 
   

It's a lot to think about, but the goal is:  simple, succinct, uncluttered, unambiguous, accurate, findable, reusable, thorough, unique

Contact:  joan.kolarik@weizmann.ac.il