Alma: Gale - Multiple links showing for an article or chapter in the same Gale collection

Why am I seeing multiple links for a Primo article/chapter/reference entry going to the same Gale collection? 

Many libraries have submitted cases to Ex Libris showing records from Primo that have multiple links going to the same Gale collection. For example: 

We have determined that this issue occurs when there are multiple entries in a Gale title list for a particular title (which creates multiple records/portfolios in Alma or SFX) - usually this is because Gale split larger reference entries (for instance) into their separate volumes at different links. 

Update 2023-01-10: We see this "multiple identical links" issue show up primarily in the "In Context" products. Gale is working on generating new title lists for the In Context products that will contain additional information, such as additional identifiers, that we believe will address this issue. We expect these new lists to be available in Q1 2023. 

• Article last edited: 10-Jan-2023