"Could not send message" in resource sharing lending request
- Product: Alma
- Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare
Description
When trying to send a lending request in the Resource Sharing Library using the 'ship non-returnable' option the following error message appears:
'Could not send message: could not create message' although the partner's email address is correctly set.
Resolution
A post address is required for your Resource Sharing Library. Please add an address to ...
>Fulfillment >Configuration Menu (Inter-Library Loans) >Library Details >Contact Information.
Afterwards it should be possible to send per "Ship non-returnable".
- Article last edited: 12-Apr-2017