Description

In letters related to Resource Sharing Borrowing Requests, the From address in the generated e-mail message defaults to ILL@exlibrisgroup.com.

Resolution

You need to define a preferred e-mail address of your ILL department:

1. Go to the General Configuration Menu
2. Click "Add a Library or Edit Library Information"
3. Go to the "Libraries" tab
4. Select your resource sharing library, do Actions>Edit
5. Go to the "Contact Information" tab
6. Enter a preferred e-mail address

• Article last edited: 27 September 2016