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    Barcode search "More Info" shows requests but "Resource Request Monitoring" finds none

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    • Article Type: General
    • Product: Alma

    Problem Symptoms:
    Search for a physical item (e.g. by barcode) and select "More Info": Alma shows that a number requests exist.

    Clicking the hyperlinked number of requests loads up the Resource Request Monitoring screen.

    However, no requests display for this item. The list is empty.

    Cause:
    The number of requests showing for the Physical Item search is the number of requests that can be fulfilled by that item. In this workflow, the Resource Request Monitoring screen displays requests that are specifically for this item. If the request will be fulfilled by other items, no requests will display.

    Resolution:
    Prefer a Title search over search on physical items,

    This way, the "More Info" button will display the multiple requests that may have been placed for this title. The Resource Request Monitoring screen will now show the correct number of requests.

    Category: Requests - Alma

    Subject: Fulfillment - Alma

    • Article last edited: 2/23/2014