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    Electronic collection is deactivated but cannot be activated

    • Article Type: General
    • Product: Alma

    Problem Symptoms:
    An electronic collection has a "grayed out" icon but when we try to activate, we get an error message that says "this collection is already in use".

    Cause:
    The collection was already activated but the portfolios within the collection were not.

    Resolution:
    Please activate the portfolios. As soon as at least one portfolio is activated, the collection will be usable again and the "greyed out" icon disappears.

    Category: CKB Electronic Collection - Alma

    Subject: Update - Alma


    • Article last edited: 2/26/2014
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