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    4. Failed to connect to FTP server FTP1.EBSCO.COM ... : Name or service not known. ... "

    Failed to connect to FTP server FTP1.EBSCO.COM ... : Name or service not known. ... "

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    1. Question
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    • Article Type: Q&A
    • Product: Alma

    Question

    I have been unsuccessful in trying to set up EDI invoicing with Ebsco and when I do Test FTP always get the error message "Failed to connect to FTP server FTP1.EBSCO.COM with user name ALM0027 and port 21 on error FTP1.EBSCO.COM : Name or service not known. Please check connection details. java.net.UnknownHostException: FTP1.EBSCO.COM : Name or service not known".

    Ebsco have tested the FTP account using a program called CuteFTP and were able to access the ftp directory and view the test files.

    Answer

    when I put the name of the EBSCO ftp server in lower case (ftp1.ebsco.com instead of FTP1.EBSCO.COM), the Test FTP is successful. I also changed the Input Directory from INVOICES to Invoices (with a capital 'I'). the Output Directory 'orders' is correct as is (with lower case 'o'). When you connect to the EBSCO ftp server manually and do a 'dir' command you will see that the two sub-directory are
    /Invoices
    /orders

    Category: Acquisitions - Alma

    Subject: EDI - Alma


    • Article last edited: 7/18/2014
    View article in the Exlibris Knowledge Center
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    1. Article type
      Topic
      Content Type
      Documentation
      Language
      English
      Product
      Alma
    2. Tags
      1. Acquisitions - Alma
      2. contype:kba
      3. EDI - Alma
      4. Resource Management - Alma
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