- Article Type: Q&A
- Product: Alma
I have been unsuccessful in trying to set up EDI invoicing with Ebsco and when I do Test FTP always get the error message "Failed to connect to FTP server FTP1.EBSCO.COM with user name ALM0027 and port 21 on error FTP1.EBSCO.COM : Name or service not known. Please check connection details. java.net.UnknownHostException: FTP1.EBSCO.COM : Name or service not known".
Ebsco have tested the FTP account using a program called CuteFTP and were able to access the ftp directory and view the test files.
when I put the name of the EBSCO ftp server in lower case (ftp1.ebsco.com instead of FTP1.EBSCO.COM), the Test FTP is successful. I also changed the Input Directory from INVOICES to Invoices (with a capital 'I'). the Output Directory 'orders' is correct as is (with lower case 'o'). When you connect to the EBSCO ftp server manually and do a 'dir' command you will see that the two sub-directory are
Category: Acquisitions - Alma
Subject: EDI - Alma
- Article last edited: 7/18/2014