Skip to main content
ExLibris
  • Subscribe by RSS
    • Back
    Alma
    Ex Libris Knowledge Center

    Failed to connect to FTP server FTP1.EBSCO.COM ... : Name or service not known. ... "

    1. Last updated
    2. Save as PDF
    • Article Type: Q&A
    • Product: Alma

    Question

    I have been unsuccessful in trying to set up EDI invoicing with Ebsco and when I do Test FTP always get the error message "Failed to connect to FTP server FTP1.EBSCO.COM with user name ALM0027 and port 21 on error FTP1.EBSCO.COM : Name or service not known. Please check connection details. java.net.UnknownHostException: FTP1.EBSCO.COM : Name or service not known".

    Ebsco have tested the FTP account using a program called CuteFTP and were able to access the ftp directory and view the test files.

    Answer

    when I put the name of the EBSCO ftp server in lower case (ftp1.ebsco.com instead of FTP1.EBSCO.COM), the Test FTP is successful. I also changed the Input Directory from INVOICES to Invoices (with a capital 'I'). the Output Directory 'orders' is correct as is (with lower case 'o'). When you connect to the EBSCO ftp server manually and do a 'dir' command you will see that the two sub-directory are
    /Invoices
    /orders

    Category: Acquisitions - Alma

    Subject: EDI - Alma

    • Article last edited: 7/18/2014