- Article Type: Q&A
- Product: Alma
We tried to update a user record via SOAP UpdateUser web service but we were presented with the following error message:
"The external system code and the user external system code are not the same"
see here the full response:
See here the full error response:
<errorMessage>The external system code and the user external system code are not the same</errorMessage>
What is the “external system code” ? Is this an Alma code? Please help.
The error occurs because arg2 contains 'SIS', and the user’s external id is 'SIS_temp':
You can also see a user's external id in Alma - it's displayed as "Owner" in the header of User Details screen.
In order to update a user, arg2 should the same as the external id.
similar error also exists for REST: see KCS article 000049933
- Article last edited: 2/24/2015