Question

We tried to update a user record via SOAP UpdateUser web service but we were presented with the following error message:

"The external system code and the user external system code are not the same"

see here the full response:

See here the full error response:

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<ns2:updateUserResponse xmlns:ns2="http://alma.exlibris.com/">
<SearchResults><![CDATA[<web_service_result xmlns="http://com/exlibris/urm/general/xmlbeans">
<errorsExist>true</errorsExist>
<errorList>
<error>
<errorCode>401655</errorCode>
<errorMessage>The external system code and the user external system code are not the same</errorMessage>
</error>
</errorList>
</web_service_result>]]></SearchResults>
</ns2:updateUserResponse>
</soap:Body>
</soap:Envelope>


What is the “external system code” ? Is this an Alma code? Please help.

Answer

The error occurs because arg2 contains 'SIS', and the user’s external id is 'SIS_temp':

..
<xb:externalId>SIS_temp</xb:externalId>
..


You can also see a user's external id in Alma - it's displayed as "Owner" in the header of User Details screen.

In order to update a user, arg2 should the same as the external id.

Additional Information

similar error also exists for REST: see KCS article 000049933

• Article last edited: 2/24/2015