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    SUSHI files are fully harvested but data is missing

    • Product: Alma

    Description

    In Usage Data Loader, SUSHI file has status "Fully Processed", however the data associated with this file is not found in Analytics.

    Resolution

    1. Identify vendor and report type associated with the SUSHI file
    2. Delete SUSHI file (Row actions>Delete)
    3. Search and edit vendor identified in step 1
    4. Go to 'Usage Data' tab
    5. Find report type from step 1
    6. Re-harvest files for this report type (Row actions>Harvest Now)
    7. Verify that the new files loaded successfully
    8. If this procedure fails, please open a case in the Support Portal

    • Article last edited: 20-Mar-2019
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