Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Alma

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Alma
    3. Knowledge Articles
    4. Selfcheck receipts show wrong titles for barcodes

    Selfcheck receipts show wrong titles for barcodes

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Description
    2. Resolution
    • Product: Alma

    Description

    Our selfcheck machine prints receipts after loan transactions. While the barcodes on the receipt are correct, the titles are not. In some cases the first title may be repeated, then the next barcode would show the previous title.

    Resolution

    This is a known problem when the machine does not wait long enough to correctly receive messages from Alma. It is a problem on the SC machine side and not an Alma problem.

    It usually helps to increase the timeout of the self-check machine. If you don't know how to do it, contact the vendor of your selfcheck machine.

     


    • Article last edited: 09-Feb-2018
    View article in the Exlibris Knowledge Center
    1. Back to top
      • Self-Check communication fails for users whose name contains diacritics (Unicode characters)
      • Selfcheck: Lost and claimed return items not included in list of charged items
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Content Type
      Documentation
      Language
      English
      Product
      Alma
    2. Tags
      This page has no tags.
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved