- Article Type: Q&A
- Product: Alma
What does the job “Requests – Handle Expiration Step” do?
The job works as follows:
1. Each request step has an expiration date calculated.
2. For 'pickup from shelf' step, if that date has passed and the request has still not passed that step (not been fulfilled) the system assumes that it cannot be fulfilled.
3. The system marks the items that were supposed to be picked up -- but weren’t -- as missing, and tries to move the request to another location where the relevant items also exist; or it cancels the request.
Currently, this sometimes causes items to be marked as missing unexpectedly.
For explanation and suggestion see article called: "Requests are cancelled and items marked missing automatically"
Category: Fulfillment - Alma
Subject: Requests - Alma
- Article last edited: 6/11/2014