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    Why can't I find any patrons when I search by user ID?

    • Article Type: Q&A
    • Product: Alma


    How come when I search for patron by user ID I do not find him? I go to alma > administration > user management > find and manage users.
    Then I put in the user ID 1234567890 but do not find the related user.


    The Find “All” for patrons is actually “All except email and identifiers”.
    The e-mail and identifiers are encrypted and not part of the “all” index.
    You can find the patron ID via the “identifiers” option from the drop-down box.

    Category: User Management - Alma

    Subject: Search and retrieve users - Alma

    • Article last edited: 11/20/2013