Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Alma

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Alma
    3. Knowledge Articles
    4. Why can't I generate a performance tracking file?

    Why can't I generate a performance tracking file?

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Description
    2. Resolution
    • Product: Alma
    • Product Version: May 2024
    • Relevant for Installation Type:

     

    Description

    Generate Performance Tracking File is not working correctly.  Selecting this option from the help menu opens the file directory instead of the pop-up message to start the recording.

    Resolution

    If you are a FEDramp customer (on server NA91), this is expected due to privacy restrictions; support does not have the same access to logs as in other environments so the file would not be useful.  

    If you are not on the NA91 server and seeing this issue, please open a case with Alma support.

     

     


    • Article last edited: 23-May-2024
    View article in the Exlibris Knowledge Center
    1. Back to top
      • Why can't I find any patrons when I search by user ID?
      • Failed to move item error message
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Content Type
      Documentation
      Language
      English
      Product
      Alma
    2. Tags
      This page has no tags.
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved