Alma Uptime Report for AP01 Instance (APAC) - Q3 2018
Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.
This document details the uptime report for the Alma AP01 in APAC. The instance your organization uses can be identified by the (Alma AP01 instance is ap01.alma.exlibris.com).
The uptime measured on a rolling 12 month basis Oct 2017 - Sept 2018 is 99.94%
The uptime measured on a rolling 3 month basis July 2018 - Sept 2018 is 99.97%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q3 2018
|
Date |
Start time [SGT] |
End time [SGT] |
Duration |
Description |
|---|---|---|---|---|
| August 28, 2018 | 13:23 PM | 13:55 PM | 32 |
While performing a proactive activity on the environment, a procedure with an incorrect step was executed causing a system down incident. |
| September 17, 2018 | 15:11 PM | 15:16 PM | 5 |
An updated script with a mistaken configuration was executed and caused a service disruption. After an investigation, changes done via the script were rolled back and the service was restored. During this period batch jobs were put on hold as an additional safety measure. At a later point in time, the service cache needed to be refreshed in order to correct the reported Primo requesting issues. |
Scheduled downtimes during maintenance windows in Q3 2018
|
Start Date |
Day of Week |
Start Time [SGT] |
End Time [SGT] |
Duration (Minutes) |
|---|---|---|---|---|
| July 01, 2018 | Sunday | 00:02 AM | 00:56 AM | 54 |
| July 08, 2018 | Sunday | 00:00 AM | 00:19 AM | 19 |
| August 05, 2018 | Sunday | 00:00 AM | 00:27 AM | 27 |
| August 12 2018 | Sunday | 00:18 AM | 00:32 AM | 14 |
| September 02, 2018 | Sunday | 00:01 AM | 00:16 AM | 15 |
Total unscheduled downtime minutes during past 12 months
|
Quarter |
Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q4 2017 | 118 |
| Q1 2018 | 0 |
| Q2 2018 |
144 |
| Q3 2018 | 37 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.