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    Alma Uptime Report for AP01 Instance (APAC) - Q4 2015

    Alma Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Alma Service Level Agreement.


    This document details the uptime report for the  Alma AP01 in APAC. The instance your organization uses can be identified by the (Alma AP01 instance is


    The Alma uptime measured on a rolling 12 month basis January 2015 - December 2015 is 99.97%

    The Alma uptime measured on a rolling 3 month basis October 2015 - December 2015 is 99.95%


    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link:



    Unscheduled downtime incidents in Q4 2015


    Start time


    End time




    October 28, 2015

    14:17 PM



    An extreme load on the storage controller had been experienced during the event. The load on
    the storage controller had been caused by an extremely large usage by one of the non-production
    environments in the data center.
    This extreme usage was caused by batch jobs that were mistakenly misconfigured.

    November 11, 2015

    2:45 PM 15:05 20

    The Database had suffered a short network disconnect. The disconnect had triggered a failover to the redundant database, which had failed to start.

    November 25, 2015

    11:10 AM 11:13 3 DB failure led to short service interruption.

    Scheduled downtimes during maintenance windows in Q4 2015

    Start Date

    Start Time


    End Time


    Duration (Minutes)

    October 10, 2015 10:00 PM 02:00 AM 240
    October 17, 2015 10:00 PM 12:35 AM 155
    October 31, 2015 10:00 PM 02:00 AM 240
    November 07, 2015 10:00 PM 01:03 AM 183
    November 21, 2015 10:00 PM 02:00 AM 240
    November 29, 2015 01:00 AM 01:21 AM 21
    December 05, 2015 10:00 PM 12:00 AM 120
    December 12, 2015 10:00 PM 11:23 PM 83


    Total unscheduled downtime minutes during past 12 months


    Total unscheduled downtime in Quarter (minutes)

    Q1 2015


    Q2 2015


    Q3 2015


    Q4 2015



    How is Alma Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.


    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   


     Uptime Percentage = X /(Y–Z) × 100    


      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months


    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)


    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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