Alma Uptime Report for AP01 Instance (APAC) - Q4 2015
Alma Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Alma Service Level Agreement.
This document details the uptime report for the Alma AP01 in APAC. The instance your organization uses can be identified by the (Alma AP01 instance is ap01.alma.exlibris.com).
The Alma uptime measured on a rolling 12 month basis January 2015 - December 2015 is 99.97%
The Alma uptime measured on a rolling 3 month basis October 2015 - December 2015 is 99.95%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q4 2015
| Date | Start time [SGT] | End time [SGT] | Duration | Description |
|---|---|---|---|---|
| October 28, 2015 | 14:17 PM | 15:01 | 44 | An extreme load on the storage controller had been experienced during the event. The load on |
| November 11, 2015 | 2:45 PM | 15:05 | 20 | The Database had suffered a short network disconnect. The disconnect had triggered a failover to the redundant database, which had failed to start. |
| November 25, 2015 | 11:10 AM | 11:13 | 3 | DB failure led to short service interruption. |
Scheduled downtimes during maintenance windows in Q4 2015
| Start Date | Start Time [SGT] | End Time [SGT] | Duration (Minutes) |
|---|---|---|---|
| October 10, 2015 | 10:00 PM | 02:00 AM | 240 |
| October 17, 2015 | 10:00 PM | 12:35 AM | 155 |
| October 31, 2015 | 10:00 PM | 02:00 AM | 240 |
| November 07, 2015 | 10:00 PM | 01:03 AM | 183 |
| November 21, 2015 | 10:00 PM | 02:00 AM | 240 |
| November 29, 2015 | 01:00 AM | 01:21 AM | 21 |
| December 05, 2015 | 10:00 PM | 12:00 AM | 120 |
| December 12, 2015 | 10:00 PM | 11:23 PM | 83 |
Total unscheduled downtime minutes during past 12 months
| Quarter | Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q1 2015 | 0 |
| Q2 2015 | 0 |
| Q3 2015 | 81 |
| Q4 2015 | 67 |
How is Alma Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.