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    Alma Uptime Report for CA01 Instance (Canada) - Q4 2017

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last six (6) months. The report measures our performance as defined in the Service Level Agreement. 

    This document details the uptime report for the Alma CA01 in Canada.

    The uptime measured on a rolling 6 months basis July 2017 - Dec 2017 is 100%

    The uptime measured on a rolling 3 months basis Oct 2017 - Dec 2017 is 100%


    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link:




    Unscheduled downtime incidents in Q4 2017


    Start time


    End time









    Scheduled downtimes during maintenance windows in  Q4 2017

    Start Date

    Day of  Week 

    Start Time


    End Time


    Duration (Minutes)

    September 30, 2017 Saturday 23:09 PM 23:20 PM 11
    November 05, 2017 Sunday 00:02 AM 00:57 AM 55
    November 12, 2017 Sunday 00:18 AM 00:28 AM 10
    December 03, 2017 Sunday 00:21 AM 00:33 AM 12
    December 10, 2017 Sunday 00:05 AM 02:15 AM 130


    Total unscheduled downtime minutes during past 6 months


    Total unscheduled downtime in Quarter (minutes)

    Q3 2017 0
    Q4 2017 0


    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.


    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   


     Uptime Percentage = X /(Y–Z) × 100    


      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months


    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)


    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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