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    Alma Uptime Report for EU00 Instance - Q4 2015

    Alma Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Alma Service Level Agreement.


    This document details the uptime report for the  EU00 in Europe. The instance your organization uses can be identified by the (EU00 instance is


    The Alma uptime measured on a rolling 12 month basis January 2015 -  December 2015 is 99.85%

    The Alma uptime measured on a rolling 3 month basis October 2015 -  December 2015 is 99.74%


    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link:



    Unscheduled downtime incidents in Q4 2015


    Start time


    End time




    October 08, 2015 04:16 PM 04:23 PM 7

    The service interruption was a result of an application defect that impacted memory consumption on multiple components simultaneously, however the likelihood of running into the same problem is low since it only happens under unique circumstances.

    October 18, 2015 07:41 PM 08:24 PM 43 Solr cloud cluster failure. There was a misconfiguration in EU00 cluster which was fixed during the event. All other instances are aligned.
    October 23, 2015 06:24 AM 08:01 AM 97

    A defect had been identified in the Oracle cluster. The defect had caused the high availability cluster to become unavailable and prevented the database from being available to the application.

    November 08, 2015 04:48 PM 07:40 PM 172

    A database backup (snapshot) had been identified to cause a high load on the storage of the environment.

    The snapshot had been identified to be broken during a maintenance activity that took place during the maintenance window.  This took place during the replication activity of the snapshot.

    December 24, 2015 08:22 PM 08:33 PM 11 The Amsterdam move to private cage maintenance has impacted Alma.
    December 25, 2015 05:17 AM 05:31 AM 14

    Scheduled downtimes during maintenance windows in Q4 2015

    Start Date

    Start Time


    End Time


    Duration (Minutes)

    October 10, 2015 11:00 PM 12:38 AM 98
    November 01, 2015 12:00 AM 04:00 AM 240
    November 08, 2015 12:00 AM
    03:55 AM 235
    November 15, 2015

    12:00 AM


    04:17 AM 257
    December 06, 2015

    12:00 AM

    04:00 AM 240
    December 13, 2015

    12:00 AM

    01:57 AM 117


    Total unscheduled downtime minutes during past 12 months


    Total unscheduled downtime in Quarter (minutes)

    Q1 2015


     Q2 2015 178
     Q3 2015 276
    Q4 2015 344


    How is Alma Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.


    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   


     Uptime Percentage = X /(Y–Z) × 100    


      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months


    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)


    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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