Elevating Your Experience with Our Service Excellence Program

We are committed to enhancing your experience through our Service Excellence Program, driven by your valuable feedback and support needs.

Key initiatives for the upcoming year include:

• Improved visibility into cases requiring development support.
• Estimated timelines for issue resolutions.
• Consistent updates: Regular status updates on cases at set intervals.

To achieve these goals, we are launching the Defect Backlog Resolution Project for Alma and PrimoVE in collaboration with the ELUNA and IGELU Steering Committees. Resolved issues will be documented in the release notes.

We will keep you informed of our progress and appreciate your ongoing feedback. We look forward to continually enhancing your experience.