Why can't you load the title list I supplied?

Thank you for supplying a title list attached to a case but we cannot load it into the knowledgebase, as our best practice is to load title lists from providers.

As a general rule we cannot load title lists from clients, for a few reasons:

• The list may be specific to your own institution

   

• The list may have metadata that differs from what the provider supplies

   

• The list may not contain all the metadata fields we require or have it structured in a way that does not allow for automatic processing

   

• Manually uploading title lists is not a sustainable method for regular updates; we prefer to automate updates via FTP or other agreed location with providers

   

The exception to this policy is consortium-owned title lists. If you are a member of a consortium and manage the title list, we will be happy to load the title list specific to your consortium as long as the below criteria are met:

• The consortium title list differs significantly in coverage or content from existing title lists in the knowledgebase.

   

• A representative of the consortium acts as our contact for all addition/changes/updates.

   

• The maintenance can be automated; meaning, a consortium representative uploads lists on a regular basis to an FTP site (or provide a fixed location from which we can pull the lists regularly).

   

• Article last edited: 20-June-2022