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    Higher-Ed-Platform Uptime Report for NA03 Instance (North America) - Q3 2020

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.


    This document details the uptime report for the Higher-Ed-Platform (Alma, Primo VE, Leganto, Esploro) NA03 in North America. The instance your organization uses can be identified by the URL (Alma NA03 instance is


    The uptime measured on a rolling 12 month basis October 2019 - September 2020 is 100%

    The uptime measured on a rolling 3 month basis July 2020 - September  2020 is 100%

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link:



    Unscheduled downtime incidents in Q3 2020


    Start time


    End time





    Scheduled downtimes during maintenance windows in Q3 2020

    Start Date

    Day of Week

    Start Time


    End Time


    Duration (Minutes)

    July 05, 2020 Sunday 02:10 AM 03:13 AM 63
    July 12, 2020 Sunday 02:07 AM 02:34 AM 27
    August 02. 2020 Sunday 02:02 AM 02:50 AM 48
    August 09. 2020 Sunday 02:05 AM 02:27 AM 22
    September 06, 2020 Sunday 02:03 AM 02:44 AM 41
    September 13, 2020 Sunday 02:04 AM 02:30 AM 26

    Total unscheduled downtime minutes during past 12 months 



    Total unscheduled downtime in Quarter (minutes)

    Q4 2019 0
    Q1 2020 0
    Q2 2020 0
    Q3 2020 0


    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.


    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   


     Uptime Percentage = X /(Y–Z) × 100    


      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months


    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)


    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.