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Add an IP Address to Access Ex Libris Products Through Hosted Server Firewall AIP Publishing - Platform Change - April 2023 Apache not loading, syntax error mod-jk file missing Apache vulnerability - CVE-2016-5387 Availability – Uptime Reports BIBSAM collections not maintained on KB+ platform Bloomsbury Collections platform: URLs not working after platform migration Brill Major Reference Works Platform Change - 2024 Browser hardening roadmap for the Higher Ed Platform Canada Data Center Migration (Markham Ontario Data Center, DC 82) FAQ Canada Data Center Migration (Markham Ontario Data Center, DC 82) FAQ Canada Data Center Migration Recommendations Cannot Start a Chat in Higher Education Platform Can a closed SalesForce case be re-opened? Case Priority and How to Select the Correct One Chat for Higher Education Platform Products Troubleshooting Guide Chat Support Availability Chrome browser identifies connection as "Not Secure" Creating a HAR (HTTP archive format) file Customer ability to close Salesforce Cases Datacenter Virtual Tour (videos) Data Center Migration (Moses Lake Data Center, DC 01) FAQ Data Center Migration Frequently Asked Questions Enhancement Process - Common Q&A Support Escalation Policy Ex Libris best practice for TLS configuration in Apache Ex Libris Certified Third-Party Software and Security Patch Release Notes Ex Libris Cloud MFT User Guide Ex Libris Cloud MFT User Guide for Summon and 360 Services Ex Libris Higher Education Platform - deprecation of TLS 1.0 and TLS 1.1 Ex Libris Higher Education Platform API - deprecation of TLS 1.0 and TLS 1.1 Ex Libris Offices' IP Addresses Ex Libris Partnerships and Green Initiatives Ex Libris response to Oracles Java license change How Can I Change my Support Center Email Address? 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How To Implement Log Rotation for PDS How to prevent emails from Ex Libris products being marked as suspicious or spam Identifying internal IP addresses Installing Third-Party Product Updates Introduction to the Knowledge Center Joining a Skype Meeting Karger Platform Change and Linking Issues - 2023 Knowledge Center Questions and Answers Links Resolving to "Internal Server Error" on Wiley Online Library Platform Mail device configuration on Ex Libris servers and/or applications MFT FAQ for Summon and 360/Intota Clients Migrate From PDS to Primo Authentication Module Multiple thresholds display New to working with Support and not sure where to begin Online Chat Support for Primo VE, Leganto, Alma and other products FAQ Oracle分析服务器(OAS)和数据可视化(DV)相关视频 Palo Alto virus warning Perl is using an old version of openssl Planned Activity and Planned Maintenance Cancellation Request Procedure Data Center Migration (Moses Lake Data Center, DC 01) Recommendations Root Cause Analysis (RCA) RefWorks/Pivot Support and Knowledge Services Integration FAQ RESTful API for Ex Libris system status Root Cause Analysis (RCA)_v1.1 Security vulnerability issues – Basic troubleshooter Server Access for Ex Libris Setup Email Preferences to Subscribe to Ex Libris Mailing Lists Set a General Message for Students and Instructors in Leganto SSL 3.0 Vulnerability ("POODLE") Stopping, starting, and restarting apache from the command line Style Guide Subscribe for CKC page updates, using RSS feeds Subscribing to Knowledge Center resources to get answers before questions arise System Status for Hosted Environments (Multi-Tenant and Single-Tenant) Tips for Advanced Document Searching in the Customer Knowledge Center Transport Security Layer (TLS) Support Welcome to the Ex Libris Cloud Welcome to the Ex Libris Cloud v2.3 Welcome to the Support Portal What are common causes of authentication problems, and how can they be resolved? 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