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- Learn new skills and get certified with our tutorials, recorded training and other materials
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- Premium Services are one-on-one services to customers that are interested in workflow optimization, individualized training, hands-on configuration, or other individualized assistance with Ex Libris products.
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- See a list of upcoming workshops
- Knowledge Articles
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- Answers as provided by our product analysts, to commonly raised questions.
- Add an IP Address to Access Ex Libris Products Through Hosted Server Firewall
- AIP Publishing - Platform Change - April 2023
- Apache not loading, syntax error mod-jk file missing
- Apache vulnerability - CVE-2016-5387
- Availability – Uptime Reports
- BIBSAM collections not maintained on KB+ platform
- Bloomsbury Collections platform: URLs not working after platform migration
- Browser hardening roadmap for the Higher Ed Platform
- Canada Data Center Migration (Markham Ontario Data Center, DC 82) FAQ
- Canada Data Center Migration Recommendations (Markham Ontario Data Center, DC 82)
- Cannot Start a Chat in Higher Education Platform
- Can a closed SalesForce case be re-opened?
- Case Priority and How to Select the Correct One
- Chat for Higher Education Platform Products Troubleshooting Guide
- Chat Support Availability
- Chrome browser identifies connection as "Not Secure"
- Creating a HAR (HTTP archive format) file
- Customer ability to close Salesforce Cases
- Datacenter Virtual Tour (videos)
- Data Center Migration (Moses Lake Data Center, DC 01) FAQ
- Data Center Migration Frequently Asked Questions
- Enhancement Process - Common Q&A
- Support Escalation Policy
- Ex Libris best practice for TLS configuration in Apache
- Ex Libris Certified Third-Party Software and Security Patch Release Notes
- Ex Libris Cloud MFT User Guide
- Ex Libris Cloud MFT User Guide for Summon and 360 Services
- Ex Libris Higher Education Platform - deprecation of TLS 1.0 and TLS 1.1
- Ex Libris Higher Education Platform API - deprecation of TLS 1.0 and TLS 1.1
- Ex Libris Offices' IP Addresses
- Ex Libris Partnerships and Green Initiatives
- Ex Libris response to Oracles Java license change
- How Can I Change my Support Center Email Address?
- How can I remove a Support Center user?
- How do I check when the Google Scholar index was last refreshed?
- How do I give a colleague access to institutional cases in the Support Center?
- How do I register for a Support Center account?
- How to choose which user ID attribute to use in login profiles
- How to contact Ex Libris for assistance or to discuss technical matters?
- How To Implement Log Rotation for PDS
- How to prevent emails from Ex Libris products being marked as suspicious
- Identifying internal IP addresses
- Installing Third-Party Product Updates
- Introduction to the Knowledge Center
- Jisc KB+ dates changes
- Joining a Skype Meeting
- Karger Platform Change and Linking Issues - 2023
- Knowledge Center Questions and Answers
- Links Resolving to "Internal Server Error" on Wiley Online Library Platform
- Mail device configuration on Ex Libris servers and/or applications
- MFT FAQ for Summon and 360/Intota Clients
- Migrate From PDS to Primo Authentication Module
- Multiple thresholds display
- New to working with Support and not sure where to begin
- Online Chat Support for Primo VE, Leganto, Alma and other products FAQ
- Oracle分析服务器（OAS）和数据可视化（DV）相关视频
- Palo Alto virus warning
- Perl is using an old version of openssl
- Planned Activity and Planned Maintenance Cancellation Request Procedure
- Data Center Migration (Moses Lake Data Center, DC 01) Recommendations
- Root Cause Analysis (RCA)
- RefWorks/Pivot Support and Knowledge Services Integration FAQ
- RESTful API for Ex Libris system status
- Root Cause Analysis (RCA)_v1.1
- Security vulnerability issues – Basic troubleshooter
- Server Access for Ex Libris
- Setup Email Preferences to Subscribe to Ex Libris Mailing Lists
- Set a General Message for Students and Instructors in Leganto
- SSL 3.0 Vulnerability ("POODLE")
- Stopping, starting, and restarting apache from the command line
- Style Guide
- Subscribe for CKC page updates, using RSS feeds
- Subscribing to Knowledge Center resources to get answers before questions arise
- System Status for Hosted Environments (Multi-Tenant and Single-Tenant)
- Tips for Advanced Document Searching in the Customer Knowledge Center
- Transport Security Layer (TLS) Support
- Welcome to the Ex Libris Cloud
- Welcome to the Ex Libris Cloud v2.3
- Welcome to the Support Portal
- What are common causes of authentication problems, and how can they be resolved?
- What Can Providers Do to Make Content Compatible with the 360 Link and SFX Sidebar?
- What information should be provided when opening a Case?
- What is Case Status, and What Does It Mean?
- What is Ex Libris using Google Analytics with the CKC for?
- What procedure should be followed to alert Ex Libris of a system down?
- When is Ex Libris Hosted "Maintenance Window"
- Why are OpenURL links from EBSCOhost failing?
- Why do I get an error page when linking out to EBSCOhost databases?
- Working with custom domain names on hosted ExLibris environments
- Working with Support Center Case List Views
- 什么是工单状态？它的含义和解释是什么？
- 如何准确有效地使用Ex Libris客户支持门户
- 如果系统宕机了，我们需要通过什么样的流程去联系艾利贝斯相关团队
- 艾利贝斯的工单上报策略是什么
- 订阅System Status的流程
- Conferences and Seminars
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- Cross-Product Documentation
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- Integrations
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- Security
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- Security Updates, our Security and Privacy policies, GDPR related information and ISO Certifications
- Support
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- Brand Resources
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- This page contains branding resources for Ex Libris and Ex Libris products, such as logos, corporate templates, and graphics.
- Providers Page
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- Best Practices for the Ex Libris Community During COVID-19
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- Uptime and Performance Reports
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- RCA Reports
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- Analytics Data Refresh Reports
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- Alma and Primo VE - New Release Cycle FAQ
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- Release Schedule for Esploro, Leganto, Rapido, and Rialto
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