Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Higher-Ed-Platform Uptime Report for NA06 Instance (North America) - Q2 2020

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months. The report measures our performance as defined in the Service Level Agreement. 

    This document details the uptime report for the Higher-Ed-Platform (Alma, Primo VE, Leganto, Esploro) NA05 in North America. 

    For Alma, Leganto, Esploro:


    The uptime measured on a rolling 3 month basis April 2020- June 2020 is 100%


    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link:




    Unscheduled downtime incidents in Q2 2020


    Start time


    End time





    Scheduled downtimes during maintenance windows in Q2 2020

    Start Date

    Day of Week

    Start Time


    End Time


    Duration (Minutes)

    May 03, 2020  Sunday 01:45 AM 03:30 AM 105
    May 03, 2020  Sunday 05:04 AM 05:30 AM 26
    May 10, 2020  Sunday 02:07 AM 02:29 AM 22
    June 07, 2020  Sunday 02:02 AM 03:06 AM 64
    June 14, 2020  Sunday 02:31 AM 02:57 AM 26


    Total unscheduled downtime minutes during past 3months

    For Alma, Leganto, Esploro, Primo VE:


    Total unscheduled downtime in Quarter (minutes)

    Q2 2020 0


    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.


    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   


     Uptime Percentage = X /(Y–Z) × 100    


      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months


    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)


    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.