Higher-Ed-Platform Uptime Report for NA07 Instance (North America) - Q3 2020
Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months.
The report measures our performance as defined in the Service Level Agreement.
This document details the uptime report for the Higher-Ed-Platform (Alma, Primo VE, Leganto, Esploro) NA07 in North America.
The uptime measured on a rolling 3 month basis July 2020- September 2020 is 99.89%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q3 2020
|
Date |
Start time [CDT] |
End time [CDT] |
Duration |
Description |
|---|---|---|---|---|
| July 13, 2020 | 12:15 AM | 12:50 PM | 35 |
The outage was following a connectivity issue at one of the ISP vendors we use. |
| July 22, 2020 | 08:52 PM | 10:02 PM | 70 |
Failure in one of the network devices led to a routing issue in our datacenter network. |
| August 30, 2020 | 06:00 AM | 07:30 AM | 90 |
The outage was due to a global Internet problem that affected many websites and ISPs including the ISP vendor we use |
Scheduled downtimes during maintenance windows in Q3 2020
|
Start Date |
Day of Week |
Start Time [CDT] |
End Time [CDT] |
Duration (Minutes) |
|---|---|---|---|---|
| July 05, 2020 | Sunday | 02:12 AM | 02:42 AM | 30 |
| July 12, 2020 | Sunday | 02:11 AM | 02:29 AM | 18 |
| August 02, 2020 | Sunday | 02:39 AM | 03:10 AM | 31 |
| August 08, 2020 | Sunday | 03:23 AM | 03:33 AM | 10 |
| September 06, 2020 | Sunday | 02:03 AM | 02:31 AM | 28 |
| September 13, 2020 | Sunday | 02:22 AM | 02:42 AM | 20 |
Total unscheduled downtime minutes during past 3 months
|
Quarter |
Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q3 2020 | 195 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.