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    7. Higher-Ed-Platform Uptime Report for NA91 Instance (North America) - Q4 2024

    Higher-Ed-Platform Uptime Report for NA91 Instance (North America) - Q4 2024

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    1. Uptime Report
    2. Unscheduled downtime (outside of the MW) incidents in Q4 2024
    3. Scheduled downtime (during the MW) incidents in Q4 2024 
    4. Total unscheduled downtime minutes during the past 12 months
    5. How is Uptime Calculated? 
    6. Further Information

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement. 

    This document details the uptime report for the Higher-Ed-Platform (Alma, Primo VE, Leganto, Esploro) NA91 in North America. 

    Uptime Report

    The uptime measured on a rolling 12-month basis from January 2024 to December 2024 is 100%.

    The uptime measured on a rolling 3-month basis from October 2024 - December 2024 is 100%.

    clipboard_e8dbbad5908a211d0a9c12ce3bf932a28.png

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

    Unscheduled downtime (outside of the MW) incidents in Q4 2024

    Date

    Start time

     [CDT]

    End time

    [CDT]

    Duration
    (minutes)

    Description

    Scheduled downtime (during the MW) incidents in Q4 2024 

    Start Date

    Day of Week

    Start Time

    [CDT]

    End Time

    [CDT]

    Duration (Minutes)

    November 03, 2024 Sunday 02:38 AM 03:12 AM 34
    November 10, 2024 Sunday 02:02 AM 02:33 AM 31
    November 10, 2024 Sunday 02:48 AM 03:15 AM 27
    December 01, 2024 Sunday 03:32 AM 03:46 AM 14

    Total unscheduled downtime minutes during the past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q1 2024 0
    Q2 2024 0
    Q3 2024 20
    Q4 2024 0

     

    How is Uptime Calculated? 

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    “Uptime Percentage” means Uptime expressed as a percentage, calculated by the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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